Service

Premium Support

Personal SAP test automation expertise,
whenever you need it.

Faster response times, dedicated contacts and ongoing consulting – beyond standard support.

A direct line to the suxxesso team:

16-hour SLA
Weekly support calls
Live chat

Get answers faster

When a test run stalls, every hour counts. Premium Support shortens your response times and gives your team a direct line to suxxesso support.

16-hour response time instead of 24 hours in the standard package
Live chat Monday to Friday directly with our support experts
Prioritized processing of your tickets in the Support Desk
Prioritized delivery of hotfixes
Prioritized handling of your feature requests

Personal guidance

Premium Support means: a dedicated team that knows your tool suite and grows with you. Instead of one-off answers, you receive ongoing consulting.

Dedicated contacts from suxxesso Customer Management
Weekly personal support calls instead of the standard monthly meeting
Proactive recommendations for optimizing your test suite
Regular review calls on roadmap, releases and open topics
Direct escalation path for critical issues

Expanded training

With Premium Support, more of your colleagues have access to the suxxesso training program for longer – with no additional order required.

20 named users on the e-learning platform (instead of 15 in the standard package)
Unlimited access to training courses (instead of six months)
Access to expert videos on specialized topics
Advanced knowledge for Test Pilot, Data Manager and Test Cockpit available at any time

Ready for direct access to the suxxesso support team?

In a personal online meeting, we’ll show you exactly what Premium Support means for your company – and how the switch from standard support works.

Request a meeting

More components and add-ons

Test Pilot

Record and extend test cases

Create automated test cases by recording – for SAP standard and custom code, with zero coding required.

Test Cockpit

Central test planning and reporting

Structure test plans, launch test runs, evaluate results – the operational control center for teams and management.

Data Manager

Automated test data provisioning

Suitable, unused test data is selected fully automatically for every test run – directly from your SAP systems.

Suite Server

The control hub of the suxxesso Tool Suite

Agent-based execution with central, tamper-proof data storage, versioning, permission management, and API connectivity to SAP Cloud ALM and test management tools.

Add-On

Test Content

Ready-to-use test cases for SAP core processes.

Out-of-the-box test cases for finance and logistics – BPMN 2.0-documented, SAP-certified.

Add-On

SEE:RI

Intelligent change impact and test coverage analysis for SAP.

SEE:RI automatically analyzes which SAP processes are affected by system changes – and generates the right test plan from that. Risks become visible before they turn into problems.